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Home
Frequently Asked Questions
Frequently
Asked Questions
The following Frequently Asked Questions are available to help
answer questions you may have about POWHost services. Have
additional questions? Feel free to email our support
team to have any additional questions answered.
| Answers |
Pre-Sales
Questions
-
Is there a minimum time
contract/commitment?
Not at all. You can pay monthly, semi-yearly, or
yearly.
If you choose one of the pre-pay plans you'll save
up to 15%. You can also cancel at any time. (see the
Acceptable
Use Policy for policies regarding this).
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- How soon will my account be
set up and ready for use?
Account orders are placed in a queue and are
processed in the order in which they are received.
Your site can be uploaded to our servers immediately
after receiving the welcome email, which will
contain the IP address for your account, plus the
password for the username chosen during signup. In
fact, we recommend that clients start uploading
their site as soon as possible after setup is
complete, so that once domain transfer is completed,
the site will be available for use by your visitors.
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- Do I have access to update my
site 24 hours a day?
Absolutely. Whether you're a day person or a night
owl, your site is available for you to update.
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- Can you register a domain name
for me?
We can register .com, .org, and .net names for
$20.00/year, with you as the registrant.
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- Do you offer a money back
guarantee?
Yes. If for any reason during the first 30 days as
an POWHost Web Hosting customer, you are not
completely satisfied with any of our services, we
will cancel your account and refund your money for
that month's service.
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- I see some hosts offering
"unlimited bandwidth". Why don't you offer
this?
Technically speaking, there is no such thing as
"unlimited bandwidth". Someone has to pay
for the traffic somewhere - and if you check the
fine print of some service agreements from companies
who claim to offer unlimited bandwidth, you'll
probably find that they do charge for traffic over a
certain amount. We dispense with the fine print.
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- Do you host Adult sites, warez
sites or sites containing illegal material?
No. Please see our Acceptable
Use Policy for policies regarding this.
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- Is my site backed up and how
often?
Yes backups are done daily on all servers, a daily
incremental back up and a monthly full backup. The
full backups are placed onto tapes and are stored
for one month while the incremental backups are
stored onto disk and kept until the next full backup
is performed.
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- How fast are your connections?
Our servers are located in the Network Access
Corporation (NAC) Network Operations Center (NOC) in
New Jersey. The network is monitored around the
clock. NAC offers 15 diverse OC3 and DS3 connections
to multiple backbones.
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- What are your server
specifications?
Current servers are dual Pentium III machines with 1
Gb of RAM and 18 Gb SCSI drives.
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|
Technical
Questions
-
I changed my control panel
password and now I can't get in.
Passwords are case sensitive and are limited to 8
characters. If you entered a password longer than 8
characters please try entering the first 8
characters when logging into your control panel.
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- How do I get my email?
If you're familiar with your email client's setup,
use the following information to retrieve email from
your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourdomain.com
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- I want to get started right
away, but my domain name hasn't transferred/isn't in
the database yet. How do I do it?
You can upload your page(s) immediately by pointing
your FTP client to the IP address you were asssigned
when you opened your account. After your domain is
fully propagated through the system, you can upload
to ftp.yourdomain.com.
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- Do you have a secure
certificate that I can use?
Yes, or you can use your own. Please contact us for
instructions for using the server wide secure
certificate.
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- What is the path to perl?
#!/usr/local/bin/perl
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- Where should I put CGI scripts
for my domain?
All CGI scripts should be uploaded to the cgi-bin
folder, located under the www folder, for your
domain. Be sure to follow the instructions for the
script you are uploading regarding setting
permissions on the files and folders you create, as
they vary from script to script
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- I uploaded my files, but I
don't see my page?
If our default "Coming Soon", index.html,
has not been replaced by another index page, then
anyone going to domainname.com will still see that
page instead of some other home page. This is the
order in which the web server looks for a page to
put up as the "home" page: >DirectoryIndex
default.htm index.phtml index.pht index.cgi
index.shtml index.html welcome.cgi welcome.html
index.htm index.php. Just delete the index.html file
and anything after it in this list will then come up
automatically. Notice that "home.html" is
NOT on the list and so will not show up as your home
page. You would need to rename it.
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|
Account
and Billing Questions
-
Can I upgrade my plan or
features later?
You can purchase new or expanded features, or
upgrade to a new plan. There is no set up fee for
upgrading.
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- How can I change my account or
billing information?
If you need to update your account or billing
information please contact
us.
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- What happens if I go over the
bandwidth limit for my account?
If you exceed the bandwidth limit for your account
the overage amount will be automatically billed at a
rate of $5 per gigabyte per month.
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- What is the cost for
additional features?
You can add additional features to the plan that you
signed up for. Below are the rates for some commonly
added features.
Disk space - $6 per 20MB per month.
Bandwidth - $5 per gigabyte per month
Domain parking - no charge
Pointed domains - one time $15 set up fee for
each pointed domain after the first three.
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- How do I cancel my Account?
You can cancel your account at any time by sending
email to sales@powhost.com. There are no
cancellation fees, and no notice is required. Any
fees paid to that point (unless cancellation is made
within 30 days of opening the account are
non-refundable. Please see our Acceptable
Use Policy for further information.
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